Super Tel ensures customer success through exceptional support and seamless communication solutions.
Airtel LTD
Telecom
02 months
Customer support
Airtel, a leading telecom giant, embarked on its first outsourcing journey in Bangladesh and selected us as their trusted partner. Our collaboration focused on managing their outbound billing and retention services, showcasing our capability to deliver excellence in customer support and operational efficiency
The customer wanted to increase their collection percentage which was 37% while doing it in-house. Customer wanted to save more and increase percentage of collection by outsourcing this outbound call center services with the following mandates:
Call all their postpaid customers for bill collection and wanted to make it a regular habit for their customers. Our outbound agents are to urge customers to pay their bills on time to stay connected and to get better offer.
Our customer is a well-established telecom giant with a huge customer database. Their in-house outbound team was incurring more cost than the amount they were generating from the bill collection. Moreover, time was of the essence on this project, wherein we had to setup and go live in a very short time span (9 days).
SuperTel offered very competitive rates and landed the project with this prestigious customer. Next, our analysis with the telecom company revealed that this was their first foray into the world of outsourcing in Bangladesh market.
SuperTel worked in tandem with the customer to set up the outbound call center. The customer selected the call center agents and trained them. A call script was also provided by the customer.
Our customer support service process ensures seamless assistance, starting with understanding client needs, followed by efficient query resolution and personalized solutions.
Begin by reaching out to us for assistance or to learn about our customer support services.
We analyze your business requirements and customer needs to craft a personalized support strategy.
Based on your goals, we design a robust support framework to ensure efficient and effective CS service.
We work closely with you to adapt, improve, and provide exceptional customer support.
We drive business growth by providing unwavering support and helping clients achieve their goals.
Providing comprehensive support and tailored solutions to empower your business and drive success
Providing comprehensive support and tailored solutions to empower your business and drive success
Improved customer satisfaction scores by 45%, fostering long-term loyalty and repeat business
Optimized workflows, reducing response time by 30%, leading to more efficient service delivery and greater client retention.
A clear and efficient approach focused on collaboration and delivering excellence at every step.
Symphony has relied on SuperTel for over two years for live call center support, complementing our automated solutions. The SuperTel team feels like an extension of our operations, fostering a strong partnership. Their proactive feedback, support, and dependability make them a delight to work with for critical business needs
Head of service, Asst. Director, Edison Group
Symphony has relied on SuperTel for over two years for live call center support, complementing our automated solutions. The SuperTel team feels like an extension of our operations, fostering a strong partnership. Their proactive feedback, support, and dependability make them a delight to work with for critical business needs
Head of service, Asst. Director, Edison Group
Super Tel ensures customer success through exceptional support and seamless communication solutions.
VFS Global, the world’s largest outsourcing specialist for governments and diplomatic missions, partnered with SuperTel to enhance its contact center operations, ensuring seamless applicant support and improved service efficiency.
Airtel, a leading telecom giant, embarked on its first outsourcing journey in Bangladesh and partnered with SuperTel to enhance its outbound billing and retention services, achieving significant cost savings and improved collection rates.
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